Returns & Exchanges

100% Satisfaction Guaranteed

At Cedarlane Culinary, we stand behind the quality of our products and we are committed to the highest standards of customer service. If you are not completely satisfied with your Cedarlane Culinary appliance, then you can return the product for a full, no-hassle refund within 30 days. Shipping charges are not refundable, and in some rare instances actual shipping charges may be taken into consideration for crated items.

If you have any questions about cooking with your SousVide Supreme, Bellini Kitchen Master or VacMaster please see our Frequently Asked Questions. You may also contact Customer Service Monday-Friday 9am-5pm EST at 289-288-0011 or email

How to Return or Exchange your SousVide Supreme, Bellini Kitchen Master or VacMaster Product

Please keep the original box and packaging material for 30 days. In the unlikely event that you are not 100% satisfied with your Cedarlane Culinary product, please use the original packaging and material to return the product within the 30-day money back guarantee period. Product must be received in clean and working condition (unless otherwise noted). In an effort to expedite the return process, please contact customer support by email for a Return Merchandise Authorization (RMA) number and for detailed instructions on returning.

For additional customer support inquiries, please call 289-288-0011 or email